Refund policy

RETURN & REFUND POLICY

Product Types & Return Eligibility
Each product page identifies whether it is a standard numbered item or a personalized/made-to-order item. Personalized or made-to-order items that are clearly identified as such are not eligible for change-of-mind returns after production begins, except where applicable law requires otherwise. Eligible non-personalized items may be returned within 30 days from delivery, provided they are unused, in resaleable condition, and returned with prior authorization.

Material Characteristics
Products in this store can use solid wood, glass, stainless steel, and high-density composite materials. Natural wood grain and tone can vary. Glass, stainless steel, and other reflective surfaces can appear different under different lighting. These normal material or photographic variations are not treated as a defect when the item materially matches its product description and is fit for its intended use. This does not limit rights that cannot be waived under applicable law.

Number & Personalization Accuracy
For standard numbered signs, please review the selected number variant before checkout. For products that offer personalization, please review submitted text, spelling, and capitalization before checkout. Customer-selected numbers or customer-provided text are not treated as a production error unless we made a mistake compared with the order record.

Damaged, Defective, or Incorrect Items
If an item arrives damaged in transit, defective, or different from the order record, contact enpexqetirev@usa.com. Please report shipping damage or an incorrect item within 48 hours of delivery so that we can investigate promptly. Please include your order number and clear photos of the item and, when applicable, the outer packaging. This reporting guidance does not limit rights that cannot be waived under applicable law.

For an item that is incorrect, damaged in transit, or defective because of our work, we will provide an appropriate replacement, refund, or return instructions at no cost to the customer.

Personalized or made-to-order products clearly identified on their product page are not eligible for change-of-mind returns after production begins, except where applicable law requires otherwise. For eligible non-personalized returns, the customer is responsible for return postage unless the item is incorrect, damaged, or defective.

Refunds
Approved refunds are issued to the original payment method within 2–3 business days after approval. Your bank or payment provider can require additional time to post the transaction.

Consumer Rights
This policy does not limit consumer rights or remedies that cannot be waived under applicable law.

Contact Us
Store Name: BRENDA SS
Email: enpexqetirev@usa.com
Location: 817 N Lehmberg Ave, Casa Grande, AZ 85122
Phone: (520) 518-2302